"A systematic approach to identifying and
eliminating the Eight Wastes (which are considered non - (customer)
value adding activities) through continuous improvement by flowing the product
at the 100% pull of the customer"
Eight Wastes:
Waiting:
Waiting:
- Description: There is a
stoppage in the item/work within the process.
- Manufacturing samples:
Instrument stoppage, bottlenecked tasks, apparatus substitution
- Office and Service examples:
System interruptions, system reaction intervals, authorizations, data from
clients
Defects:
- Meaning: Every type of
scrap, faults, mistakes or rectification caused by improper completion of
initial work.
- Manufacturing Instances:
Construction of flawed pieces, leftovers or excess.
- Service/Office samples:
Information input inaccuracies, scheme mistakes, work modification orders
and bill miscalculations.
Unneeded Processing:
- Explanation: Wasting time on
steps that are not required.
- Manufacturing samples:
Incorporating superfluous phases to develop the parts, ineffective handling
because of inadequate implements and product design.
- Service/Office
illustrations: Re-entering information, unneeded reproductions, needless
or unwarranted reports.
Inventory:
- Meaning: All items that are
in surplus, all methods of batch processing. Manufacturing beyond what
client require.
- Manufacturing samples: All
extra inventory, group handling.
- Service/Office instances:
Office materials, marketing brochures, batch processing transactions.
Excessive Motion:
- Description: Movement of
individuals.
- Manufacturing illustrations:
Reaching for, searching for, or piling parts, tools, etc.
- Service/Office examples:
Traveling to/from photocopier, central filing, fax machine or other
offices.
Transportation:
- Explanation: Shifting of
work or correspondence from one phase to the next phase in the procedure.
- Manufacturing samples:
Transfer supplies, pieces, or completed merchandise into and out of
storage.
- Service/Office instances:
Shifting of paperwork from location to location, room to room or folder to
folder.
Overproduction:
- Description: Creating extra,
earlier, or quicker than is needed by the subsequent individual.
- Manufacturing examples:
Merchandise piling up at a sluggish downstream pace.
- Service/Office instances:
Laser printing correspondence earlier than it is actually required, buying
pieces earlier than they are wanted, providing paperwork earlier than
required by the subsequent individual.
Underutilized Employees:
- Explanation: Workers'
inventiveness, concepts, and aptitudes are not entirely employed.
- Manufacturing instances:
Overlooking concepts, talents, and enhancements by not pay attention to
personnel.
- Service/Office examples:
Restricted worker power and accountability for rudimentary jobs, management
command and control


CLASS is more than an elegance of style, taste, and manner. CLASS is an acronym that stands for qualities and characteristics found in top PreSales professionals. The CLASS acronymn has been developed over several years of serving as a PreSales representative in addition to building several PreSales organizations. It is a simple way of describing the essence of a quality PreSales team member wherein each letter in the word CLASS stands for a desirable characteristic:
C - The “C” stands for Credibility. No doubt the PreSalesRep (PSR) represents their company’s products and/or services with greater depth and breadth than any other person on the sales team. Credibility is established with the prospect through the knowledge of products and solution opportunities offered by the PSR. The credibility the PSR builds allows them to have a relationship with the functional and technical interest parties of the potential customer. When a PSR establishes their credibility, additional benefits result... such as Confidence with Commitment to do what it takes to make the sale.
L - The “L” stands for Listener. A PSR may seem credible with lots of product and/or technical knowledge... but if he or she does not listen to the customer, the sale is less likely to be successful. A good PSR listens to the desires of the prospect and does an effective job of relating that information to the rest of the sales team. Listening is also crucial in the relationship between the Lead Sales Rep and the PSR, in order that the team functions effectively.
S - The “S” indicates Style. Style is that intangible presence the Sales Rep brings to the table. When the PSR has been brought in to support the sale, the PSR and the Sales Rep must work in tandem to represent the company and solutions for prospects. Style involves methodology—the manner in which information is relayed to the prospect. It includes identifying the level of simplicity or detail necessary to communicate that information. A PSR’s style should always convey Support and Sincerity and compliment the sales team.
S - The last “S” in CLASS stands for Selling. Never forget that the object is to eventually make the sale! An effective PSR should be intentional about focusing on the selling process. A prospect does not need all the answers to all the questions at once. A productive PSR participates in the sale rather than trying to control it. Keep this in mind with the previous qualities and you’ll end up being a strong selling influence with credibility, listening skills, accountability, and style.